SOMA Smart Home has three different websites:
- eu.somasmarthome.com (this site) - for EU customers
- uk.somasmarthome.com - for UK customers
- www.somasmarthome.com - US/Canada/Australia & rest of the world
Shipping & Delivery
The shipping is provided free of charge.
We are using PostNL as the shipping provider. You will be able to track your shipment, get notifications about where your shipment is and when it will be delivered.
Please check the delivery times (Packet Tracked) here: https://www.postnl.nl/en/Images/20220420-brochure-bezorgtijd-buitenland-eng_tcm9-23680.pdf?version=6
Customs duties, taxes and import fees
We ship from the Netherlands/EU.
The prices displayed on the site include VAT, no additional taxes apply.
Please contact customer support at firstname.lastname@example.org if you require EU VAT free invoice for your business.
The following payment methods are available:
- Apple Pay (when using Safari on the iPhone, iPad or Mac)
- Credit Card - Visa, Mastercard, American Express
Please contact customer support at email@example.com if you require paying by Bank Transfer.
Payment Currencies and Exchange Rate
The prices on the site are displayed in Euros (EUR).
In case EUR is not your credit cards currency, then your home bank/credit card provider will charge for the exchange rate as per their rules and the returns are handled in EUR using the amounts specified in the order.
We allow "no questions asked" returns in 30 days from the day of delivery. Well, we do ask - the reason for return - as a general product feedback question. You will be able to try out the product and in case it does not work with your blinds or shades or you do not like it for some other reason then we take it back and refund your order in full. We also provide free shipping for the returns. There is very high chance that the product is compatible with your shades though - the product is being used on thousands of blinds on daily bases, it has very low return rate and we have tested it internally with numerous types and variants of blinds and shades so we suggest to turn to our free customer support in case you get into trouble or have any questions while installing it, we are happy to help! Please contact firstname.lastname@example.org to return your order or to get help in troubleshooting.
Cancelling and Refunds
We urge you to contact email@example.com for the most fastest way for getting your money back in case of cancelling your order or when returning it. In case the refund process is started directly from your PayPal account or from your credit card provider then your money might be put on hold which prevents us to speed up the process.
Warranty of the product is 1 year. We provide free shipping in case the product needs to be repaired or replaced.
We provide free email support and will be able to usually answer within one business day. Our support email address is firstname.lastname@example.org.
We also have a self-service Help Center where you have access to answers to common questions, guides and product manuals.