RETURNS & WARRANTY
We want you to enjoy your new home automation gadgets. Sometimes plans change or something is not working the way you thought it would. Fear not, we are here to help!
30 days risk free returns
If you are not 100% satisfied with your order, we will be happy to authorize a return for any unmodified items purchased within 30 days. Your refund will be processed within 5 working days after receiving your item(s).
If you have already installed your device(s) and something goes wrong or you aren’t satisfied with your item(s), our fantastic team of dedicated technicians can help to troubleshoot and offer advice to solve the issue.
In the event that the item(s) still do not work as expected, we will repair, refund or exchange the item(s) if and when needed.
Our refund policy includes refunding the order in full including the cost of the item(s) and shipping fees. We will provide free shipping labels to return your item(s) for repair/exchange or for refund.
To complete your return, we require a receipt or proof of purchase. To start the return process, please send us an email at firstname.lastname@example.org
SOMA Smart Home warrants its motors, electrical and electronic accessories to be free from defects in material and workmanship under normal and proper use for a period of 1 year starting from the date stamped on each. Warranty is applicable for Mechanical Components and Power Module (excludes batteries and cosmetic defects).
EXCLUDED FROM WARRANTY: -Gears and spools. -If usage, adaptation or installation are not in accordance with our installation and operating instructions. -If the product has been opened, dismantled or returned with clear evidence of abuse or other damage. -If our written specifications are not properly applied by the Buyer when selecting the equipment. -If our written instructions for installation and wiring of the electrical connections have not been followed. -If our equipment has been used to perform functions other than the functions it was designed to handle, namely motorizing window and door enclosures e.g. shades, rolling shutters, awnings and projection screens which subject the SOMA Smart Home equipment to conditions which exceed its rated capacity. Please consult SOMA Smart Home about warranty for any uses other than that above.
SOMA Smart Home’s only obligation shall be to repair or replace defective equipment which does not conform to the warranty. SOMA Smart Home shall not be liable for any injury, loss or damage, direct or consequential, arising out of, or the inability to use, the equipment. Before using, Buyer and/or the ultimate User shall determine the suitability of the product for its intended use, and User assumes all risks and liability in connection therewith.